The following Terms and Conditions (together with the information and policies displayed on the "Customer Service" pages of this website, or any other document where these Terms and Conditions are referred to) establish the legal terms applicable to your use of our Website www.hua.global, any of its subdomains or any other website that is operated by us or on our behalf, as well as any mobile or computer apps created by us or on our behalf (together, the " Website” or the “Websites” are a reference to any of them) and the other services we provide (the “Services”).
Please read these Terms and Conditions carefully and make sure you understand them before using the Services. By using the Services, you agree to these Terms and Conditions. If you do not accept these Terms and Conditions or do not understand them, do not use the Services and leave the Website immediately, on the contrary, if you continue to use the Website or if you buy products or use the Services, you represent that you are older than 18 years old and you express your agreement and acceptance of these Terms and Conditions.
1. Understanding the Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings ("Defined Terms"). You can identify Defined Terms, as their initials are presented in capital letters (shown or not shown at the beginning of a sentence). Where a Defined Term is used, its meaning will be as shown in the Terms and Conditions section in which it was defined (you can find these meanings by searching for the sentence in which the Defined Term is enclosed in parentheses and quotation marks). When we refer to “we”, “us” or “our”, we are referring to HUA 0 SA de CV. When we refer to "you" or "your" we mean you, the person using the Services. We use headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions may be modified in whole or in part by us at any time, so you should review the Website regularly, as well as each time you use the Services to purchase products, to ensure that you understand and accept the legal terms that are applied at that time).
2. About us
We are HUA 0 SA de CV and we operate this Website. We are a company registered in Mexico and our registered office is in Medellin 213 Int. 201 Roma Sur 67060 CDMX Mexico. Our RFC or tax identification number is HCE140618I59. We offer our Services to you through this Website as direct producers and marketers. For more details about our Services, you should read section 3 below. When you purchase products using the Website, you are purchasing them directly from us.
3. Our Services
The Services we offer allow you to search through the Website and purchase our products. As part of the Services, we also make some ancillary services available to you, such as shipping products, offering you the assistance of our Customer Service team, and processing payments at no cost.
Please note that the delivery service is offered by us and therefore you enter into a contract with us for this reason. We may make a charge for these services, which will be displayed on your order processing page, before the purchase of the products. This contract concludes once the courier service delivers the corresponding order.
You must be over 18 years of age to use the Services.
4. Our liability to you in relation to the ServicesIf we fail to comply with these Terms and Conditions in providing the Services to you, we are responsible for any loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that not be predictable. Loss or damage is foreseeable if it was an obvious consequence of our breach or contemplated by you and us at the time you began using the Services. We do not exclude or limit in any way our liability for
- (a) death or personal injury caused by our negligence;
- (b) fraud or fraudulent misrepresentation;
- (c) any other liability that may not be limited by law.
5. The products
We try to be as accurate as possible in the description of the products. However, we cannot guarantee that any description is entirely correct, complete, reliable, or error-free. Likewise, the images of the products on the Website are for illustrative purposes only. Although we try to display the colors accurately, we cannot guarantee that the colors displayed on your computer, or the way you perceive them, will be identical to those of the products.
We do not allow products with imperfections or of low quality that do not correspond to market standards to be offered for sale on our Website. If the products you purchased are not as described and have imperfections or poor quality compared to market standards, you can complain and contact us to try to resolve your case in the best way that applies.
As a consumer, you have legal rights related to the products, which will be enforceable against us to the extent that they are applicable to us in accordance with what is stated in these Terms and Conditions and the applicable legislation.
The products sold by us are granted solely for your domestic and private use. You agree that you will not use the products for any commercial, business, or resale purposes. In addition, you agree that you will not export, re-export, or transfer the products to countries or territories that are the targets of embargoes or sanctions or to parties identified on the United States Department of the Treasury list of Specially Designated Nationals and Blocked Persons, or the Sanctions List. United States Consolidated Financials.
We have no liability to you or any third party for any use of the products by you contrary to the foregoing, including, but not limited to, lost profits, lost business, business interruption, or loss of business opportunities.
HUA guarantees that the beauty products displayed on our site do not contain components that may cause risks to health, property, or the environment.
6. Orders, prices, and payments
The steps to place an order are explained in the "How to order and pay" section of our "How to buy" page.
By completing the order process you are buying directly from us. Your order is subject to these Terms and Conditions, which are incorporated into the contract between you and us. All orders are subject to availability and price confirmation.
To purchase products you must be over 18 years of age and have a valid credit or debit card number (please see section (c) below for more details on accepted payment methods). By placing an order, you agree that all the details you provide are true and accurate, that you are over 18 years of age, that you are the authorized user of the credit or debit card with which you place the order, and that you have sufficient funds in your account to cover the cost of your order, as well as to pay for the price of the order and, where applicable, shipping costs and Ancillary Services. The Website allows you to verify your order and correct any errors before submitting it. Please take the time to read and verify your order on each page of the checkout process, bearing in mind that you are responsible for ensuring that the information you provide is accurate (for example, the correct product, quantities, size, color, etc.).
When you confirm an order, you will receive an acknowledgment email confirming receipt of your order. This email is solely an acknowledgment of receipt for informational purposes of your order and does not constitute acceptance of your order by us. The contract established between you and us in relation to the products will not be constituted until we have verified that we accept your order. The confirmation email sent by us concludes the contract. Subsequently, you will receive a confirmation email that will include the description of the products contained in the order, in which you will be notified of any setback in the integration of the order and other information about your right to cancel the contract established between you and us. Only those products listed in the confirmation email are included in the contract between you and us.
(a) Prices and availability
Although we make sure that all the details, descriptions, and prices that appear on the Website are correct, there may be cases in which certain errors occur. If we discover an error in the price of any of the products you purchased, we will inform you as quickly as possible and give you the option of reconfirming the order at the correct price or canceling it. If we cannot contact you, your order will be canceled. If you cancel and have already paid for the products, you will receive a full refund for them.
The prices shown on the Website for the products include I.V.A. Shipping costs are not included in the prices and will be informed to you before concluding the order process, which will be charged additionally. Shipping costs will vary depending on the products you purchased and your shipping address. Please see the "Shipping Information" section of our Orders and Shipping page for more details on estimated costs and shipping times. Shipping charges applicable to your order will be clearly displayed on the Website before you confirm your order (and will be included in the "Total" amount displayed on the order summary page).
Depending on your shipping address, different fees and additional charges may apply. You may need to pay customs fees when you receive the products. We will notify you during the order verification process if customs fees are included or if you will have to pay them when you receive the products. If they are not included, we have no control over those charges and will not be able to tell you the cost. You will be responsible for the payment of any customs fees or other fees not included. Please contact your customs authority for more information before proceeding with your order. Additional information is available under "Shipping" and then "Taxes and Fees" on our Orders and Shipping page.
For customers in the United States, HUA waives sales tax and use tax on international purchases. For states that impose a sales tax and use tax, your purchase may be subject to sales tax and use tax, unless your purchase is specifically exempt from sales tax and use tax. Many states require customers to report and pay taxes on taxable purchases that are not taxed. For more details, contact your respective tax authorities.
Please read the section “What payment methods does HUA accept?” on our FAQ page for more details on the payment methods you can use.
We use high-security measures to protect the payment operations carried out for the purchase of products, the acquisition of Services, and ancillary Services.
When you place an order, we do a standard pre-authorization of your payment card. Products will not be shipped until this pre-authorization has been completed. For information on when the payment will be debited from your account, please read the section “When will my card be charged?” on our Frequently Asked Questions page, in the “Pricing and Payments” section. Once we have verified your payment details and have accepted and approved your order for shipping, we will send you an email to let you know. In the event that we encounter a problem when processing your order, we will send you an email explaining the problem and possibly asking for more information to try to solve it.
Your order will not be shipped if the pre-authorization of your payment card or the charge is not approved by your bank or if you are under 18 years of age, without any responsibility on our part if, for example, the product is out of stock, if it has been withdrawn or not available.
The estimated date of shipment of the products will be in your order confirmation. We will try to ensure that your order is dispatched on that date, but there may be circumstances where dispatch is delayed by events beyond our control (please see section 15 regarding this). If this happens, we will try to get your products shipped as soon as possible, but we are not responsible for any inconvenience caused as a result of this delay.
Shipping time may vary depending on product availability and your shipping address. Shipping times are approximate and cannot be guaranteed. The products will be sent directly to your address, and your order can be sent in multiple shipments, of which you will be informed in a timely manner.
If no one is available at your address to receive the order, our courier service will leave you a note and you must contact them to reschedule the shipment.
In certain circumstances, our courier partner will give you one of the following alternatives to deliver your order: (a) signature release: choosing to waive the requirement of your signature upon delivery; and/or (b) leave with the neighbor: allowing the delivery of your order to your neighbor (“custom delivery options”). By selecting an alternative to receive your package through the personalized delivery options, you acknowledge and agree that HUA will not assume any responsibility or liability for any loss or damage to the order caused by fulfilling your delivery request.
Please also read the information on our Orders and Shipping page, as it contains important information about your orders and their shipments.
8. International shipments
You can find more details about the countries or regions to which we ship on our Orders and Shipping page. There are restrictions on some products in certain international destinations, so you should carefully read the information on that page before placing an order. If you order products to be shipped to an international destination, you may need to pay customs fees that will be applied when the products arrive at their destination. Please read section 6 (a) (above) for more information on these customs fees.
You must comply with all laws and regulations of the country or region for which the products are destined. We are not responsible if you break any law.
9. Return Policy
See our Returns and Refunds Policy for information on returns. For more information on how to cancel your order under the Consumer Contract Regulations (RCC), you can consult below.
Cancellation under the Consumer Contracts Regulations
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Contracts Regulation (CCR), or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason decide that you do not want to keep the purchased products, you can notify us of your decision to cancel the order.
How to cancel under the RCC? Except in relation to certain types of products set out in the Returns Policy, you can cancel a contract at any time before the order is delivered.
To cancel a Contract, you must clearly inform us, preferably:
By phone at +52 (55) 7161 2399, giving us your name, address, and order reference; or • By completing and returning the cancellation form.
If you cancel an order (or part of an order), you must ensure that the items meet the conditions of our Returns Policy.
If you cancel a contract between us within the acceptable period, we will process your refund as soon as possible. In any case, your refund will be completed within 14 days from the day your return was received.
See our Returns and Refunds Policy.
10. Our Website
This section sets out the rules to apply to your use of this Website (whether or not to use it to purchase products or just to browse). By using this Website, you agree to these rules. If you do not agree to these rules, you may not use the Website and must leave it immediately.
(a) Access to the Website
The Website is free of charge. You are responsible for making all settings necessary to access the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and that they agree to comply with them.
Access to the Website is permitted on a temporary basis and does not include any commercial use of the Website or its content. You must not reproduce, copy and/or exploit the Website for any commercial purpose without our written consent.
We reserve the right to withdraw or readjust the Website without notice and, from time to time, we may restrict access to all or part of the Website. We are not responsible if, for any reason, the Website is out of service at any time or for any period, although we will try to restore it as soon as possible.
When you visit the Website and/or accept an order, you are communicating with us electronically and you agree that all agreements, disclosures, disclosures, and other communications that we send to you electronically satisfy any legal requirement of those communications.
(b) Your conduct
You must not use the Website in any way that causes, or is likely to cause, interruption of access to the Website, damage, or impairment in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us, and you must use the Website only for purposes that are within the law.
You must not use the Website for the purpose of:
In any way that violates any applicable local, national, or international law or regulation.
In any way that is unlawful or fraudulent, or has any fraudulent or unlawful purpose or effect. To submit, use, or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene, or threatening, and/or (ii) in violation of copyright, trademark, confidentiality, privacy, or any other right, and/or (iii) any insult to allies, and/or (iv) any objectionable aspect, and/or (v) consisting of or containing software viruses, political campaigns, commercial solicitations, chain letters, mass mailings emails or any "spam". To cause harm, annoyance, inconvenience, or unnecessary concern to any person.
Failure to comply with these provisions would constitute a criminal offense under the Computer Misuse Act of 1990. Pursuant to any executive law or public order, we will report such failure to the appropriate law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or the Terms and Conditions of Third Party Products and Services, you will indemnify us in full against all costs, expenses, liabilities, damages, and losses (excluding any indirect, incidental, or consequential losses). , including interest, penalties, and legal or other professional fees and expenses awarded or incurred or paid by us and/or any member of our group, as a result of your breach.
(c) Third Party Products and Services on the Website
The Website may contain services and/or products (including plug-ins and apps) offered by third parties (the "Third Party Products and Services"). Your use of these Third Party Products and Services may be subject to additional Terms and Conditions which we recommend reviewing before using such Third Party Products and Services and reviewing any changes. We disclaim any responsibility or liability for, or in connection with the use of Third Party Products and Services. We reserve the right to suspend, withdraw, terminate, and/or modify your access to the Websites and/or Services, including, without limitation, Third Party Products, and Services, in the event of a breach of the Terms and Conditions of the Products and Third-party services. Your use of Third Party Products and Services is at your own risk.
We do not guarantee that any or all of the functions of the Websites, Services, or Third Party Products and Services will work on a particular device.
We welcome a link to our Website, but you must use it in a way that is fair and legal and does not damage our reputation or take advantage of it (such as using the link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permissions at any time, and if we ask you to remove the link to our Website, you must do so immediately.
Links to other websites and resources offered by third parties are provided for your information only. We have no control over the contents of those websites or resources and those links should not be construed as an endorsement by us of those linked sites. We will not be held responsible for any loss or damage that may arise from using them.
(e) Our liability in relation to the Website
We may update or change the Website or its contents at any time, but we are not obligated to do so. This means that any content on the Website may not be current at any given time. The content of the Website provides general information only. It is not intended to be a guide to rely on. We make no representations or warranties, express or implied, that the Website, or any content on it, is accurate, complete, up-to-date, or free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations, and other terms that may apply to the Website, or to any content on it, whether express or implied.
We are not liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, arising out of or in connection with: (i) use of, or inability to use, the website; or (ii) use of or reliance on any content on the Website.
We only provide the Website for domestic and private use and, as such, we have no liability for damages, including but not limited to lost profits, lost business, business interruption, or lost business opportunity.
We are not responsible for any loss or damage caused by a virus, denial-of-service attack, or other harmful technological material that may damage your equipment, programs, data, or other proprietary material due to the use of the Website or the downloading of any content, or any links to websites in it.
In no way do we exclude or limit our liability for:
Death or personal injury caused by our negligence; 2. fraud or fraudulent misrepresentation; 3. any other liability that cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you (as set out in section 4) and the supply of the products by third parties. Different limitations and exclusions will apply to liability arising as a result of our provision of Services (as set out in section 4) and delivery of products.
12. Intellectual property, software, and content
We are the license holder of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, including its presentation and compilation) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as any relevant national laws concerning copyright, copyright, and database law. All these rights are reserved.
You must not systematically extract and/or reuse parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to obtain data (either once or multiple times) for the reuse of any substantial part of the Website. You must not create and/or publish your own database containing substantial parts of the Website (for example, our prices and product listings) without our written consent.
13. Ethics-based policy
As a reputable and reliable business committed to providing its customers with high-quality products, we recognize our obligation to ensure that you are operating ethically. We expect to consistently provide an environment that protects the health and safety of employees and their basic human rights.
Due to the complex nature of the supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognize the importance of being proactive and doing everything in our power to support the rights of those associated with the manufacture of the products.
In order to take into account the changing needs of our customers, products made from fur from endangered species are no longer available at HUA. These are defined as products made entirely of fur or with fur trim. (In addition, as of April 2022, we will no longer sell or market products made from or containing angora skin.) Similarly, we will require that all exotic skin products on our listings be CITES certified, and we will not accept exotic skin items unless permitted under CITES. Endangered Species of Wild Fauna and Flora, according to its acronym in English) and the IUCN (International Union for Conservation of Nature, according to its acronym in English).
14. Policy on children's clothing
HUA's Security Policy for children's clothing establishes rules to highlight the types of products that we may restrict from sale through our platform, due to the security restrictions of the same. While we work closely with our partners, it is their responsibility to ensure that the material they sell complies with all applicable laws and regulations, such as Flammability Standards, Certificates of Compliance, and Tracking Labels.
15. HUA Invitation Only Sale
Invited customers must log in to view the offer on the HUA site. This is an exclusive event just for you, the details of it should not be shared or advertised in any way, on any website, blog, social media account, messaging apps, email, word of mouth, etc. HUA reserves all its rights (even when it is known or suspected that you have passed these details), which may involve the suspension of your account and/or the cancellation of your transactions during the duration of these sales. HUA reserves the right to withdraw this offer at any time without notice.
16. Final sales
Final Sale items cannot be returned.
17. Other information of interest
Severability: each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the rest of the sections and paragraphs will remain with the same force and effect. Waiver: If you breach these Terms and Conditions and we take no action, or if we are slow to take action, it will not mean that we have made a waiver of our rights and we will still be willing to use them. If we do waive a breach by you, we will only do so in writing (signed by one of our attorneys), which does not mean that we will automatically waive other breaches by you. Government Laws and Jurisdiction: These Terms and Conditions are governed by Mexican law. The courts of Mexico will be the exclusive jurisdiction of any dispute or claim related to these Terms and Conditions.
Entire Agreement – These Terms and Conditions constitute the entire agreement between you and us and supersede any and all prior agreements between you and us.
Events Outside Our Control: We are not responsible for any processing problems or delays in any of our obligations to you if such problems or delays are caused by an event beyond our control. An event beyond our control includes but is not limited to, any act or event beyond our control, such as religious acts, wars, terrorist attacks, embargoes, riots, strikes, lockouts, trade disputes, fires, floods, earthquakes, or other natural disasters, failures, storms, transportation interruption, government actions or failures in telecommunications or public or private means of transportation. If any of these events affect our obligations to you: (i) we will contact you as soon as possible to notify you; and (ii) our obligations to you will be suspended during the event. If the event affects the delivery of products, we will contact you to agree on a new delivery date after the event has ended.
Complaints: We operate a complaint handling procedure, whereby we try to resolve problems when they arise. Please let us know if you have any complaints or comments. We invite you to read our Contact Us page for more details on how you can get in touch with us.
18. Applicable law and its jurisdiction
Everything related to your order, the use of the websites, or these Terms and Conditions are governed by Mexican law. The courts of Mexico will have exclusive jurisdiction over any dispute or claim related to these Terms and Conditions.
19. Other terms and conditions
Any other relevant aspect that is not covered in these Terms and Conditions will be governed by the due, current, and corresponding legislation.